AI News

Exploring the Benefits of Hotel Chatbots: A Complete Guide It enables guests to get their questions answered directly via WhatsApp, a platform they frequently use. Post-check-out, the chatbot sends a feedback request to the guests, which helps the hotel improve its services and address any issues proactively. The AI chatbot handles bookings and reservations, allowing guests to secure their accommodations regardless of the hour. Tech-savvy customers appreciate personalized experiences – even when it comes down to promotional offers. Research from Epsilon shows that 80% of consumers are more likely to place a purchase if the experience is personalized to their preferences. Chatbots use customer data to suggest relevant upsell opportunities, improving guest experience and boosting hotel revenue. An IBM report shows that implementing chatbot technology can cut customer service costs…